iViD System support

Welcome from the iViD Team
The iViD® staff have accumulated a wealth of professional and technical expertise on hand to answer your questions. If you would like to contact the team at Intelligent Video Imaging Dynamics Ltd. then phone us on the number below or use the contact form on the contact us pages. Or if you prefer you can email us directly, and we will be more than happy to answer any questions you may have.

iViD Phone Support
The iViD® technicians are on hand to deal with any technical issues that you may have. You can contact us on:

Helpdesk: 0870 446 0233   
Fax: 0870 762 1593

( Helpdesk hours are open between 9:00 a.m. and 8:00 p.m. weekdays.) Note: Out of hours technical support is available for authorised dealers only.

online Support
You can connect to our Online iViD Remote Support Service and we can make any changes for you, just sit back and watch. Through our Online iViD Remote Support Service we can also carry out general repairs and maintenance and even provide you with the latest software updates at no extra cost. This form of access is safe and secure and may at any time be restricted by you.

Technician 1   Technician 2

downloads
We are constantly updating and improving our downloads area, this service is free to authorised dealers and iViD registered customers only.
All the latest software updates drivers, patches, technical documentation etc., can be accessed via the authorised dealer area
If you are not already an Authorised Dealer and would like to register your ivid system please contact us by completing the online form on our dealer pages or existing customers can register their iViD system here to gain access to the customer area.