Q. What Is DVR?
A. DVR is a term used to describe Digital Video Recording. Unlike analog equipment,
like a tape recorder, VCR, or Time Lapse VCR Recorder, DVR is pure digital,
providing the highest quality surveillance video available.
Q. Do you price match or beat competitor pricing?
A. We receive calls daily from customers stating that they purchased low cost
DVR products from other companies, they experienced system crashes slow video
speeds bugged software and no technical support.
Q. What is the difference between video compression methods?
A. There are two elements when it comes to video compression. The first is picture
quality, and the second is file size.
Q. What is Hardware Compression and how does it compare
to Software Compression.
A. In simple terms, “compression” is the method of how video files
are stored and accessed. The majority of DVR products and systems use software
based compression. iViD Hardware Compression offers faster data speeds, smaller
file sizes and superior picture quality for video playback and network transmission.
Q. What is syncRAID?
A. All our systems use syncRAID, which means we can provide huge video storage
capability and protection against hard drive failure.
Q. Can iViD Systems Monitor Remote Sites simultaneously?
A. Yes, iViD systems have been specially designed to monitor multiple remote
sites at the same time, with the included iViD Multi-Client Software, it is
possible to connect to up to 36 sites simultaneously, each of those sites can
have up to 32 cameras, this means it is possible to completely manage and control
all sites from one central location.
Q. What is the Difference Between Economy and Professional
DVR Systems?
A. Two words: Performance and Reliability.
There are Huge differences between economy and professional DVR Systems. Differences
include: the way products are manufactured, how the software is written, what
components are used, and who designs the product. Economy products are typically
mass-produced and made out of the country.
Our iViD Professional Digital Video Management Systems are made in the UK. They
are designed for average users, while offering advanced software functions for
experienced users. Navigating through the iViD software is easy. Retrieving
stored video from the playback area is effortless whether on-site or off-site.
If your Security Application requires performance and reliability, then our
iViD Line of professional Digital Video Management Systems are recommended.
Q. How do your DVR Systems compare to other DVR Systems?
A. Purchasing a low priced DVR System from another company may appear like a
good deal, but not all DVR systems are created equal.
Some competitors use false and misleading performance claims indicating their
products are high performance, when in fact they are not, these systems produce
poor quality images, insufficient data storage, slow transmission speeds, system
crashes, unresponsive software functions, lost recorded video and hardware failure…..the
list goes on.
iViD Systems are built with Premium Branded Hardware only, and are designed
to be run as servers. We sell only professional grade DVR equipment for those
who expect performance and reliability from their security system.
Q. Do you offer cash register support or point of sale (POS) integration?
A. Yes, iViD uses open text database which makes it compatible with most POS
systems, the net result is the ability to watch live and recorded video with
actual transactions from the video playback.
Q. What are the benefits of having an iViD Digital Video
Management System?
A. An iViD system can take the place of security monitors, time lapse video
recorders, multiplexers and accessories, digitally record all video and login
remotely to multiple sites at the same time, even view recordings remotely and
control PTZ cameras.
Q. Does it use Video-Tapes?
A. This is a digital system and eliminates the use of video tapes.
Q. What kind of cameras are compatable?
A. All analog cameras are compatible making it ideal for upgrading existing
CCTV systems, as you may already have the cameras installed, the cost of expensive
cabling is eliminated.
Q. Is technical support available?
A. Yes, we offer free product support with all purchases.
Q. Are software updates available?
A. Yes, we post software updates in our secure area on our website for customers
to download.
Q. What is your product warranty?
A. All products are warranted for up to 3 full years after the date of sale.
We will gladly repair or exchange any non-functional or non working system for
the same system.
